Privacy Policy

1. Information We Collect

We collect information necessary to provide licensing, renewal, registration, credentialing, application preparation, portal tracking, and related administrative services.

Information may be collected directly from you, from your employer or authorized representative, through our forms or client portal, or from third-party entities when necessary to provide services.

A. Identifiers

We may collect identifying information, including:

• Name
• Mailing address
• Email address
• Phone number
• Date of birth
• Government identification
• Social Security number or partial Social Security number, when required for licensing applications
• NPI number
• Other identifying information required by licensing boards, agencies, or third-party entities

B. Professional and Licensing Information

We may collect professional and licensing-related information, including:

• Current and prior licenses
• License numbers
• License expiration dates
• Certifications
• Education history
• Transcripts
• Employment history
• Professional history
• Specialty or practice area
• Credentialing information
• Continuing education information
• DEA or controlled substance registration information
• Application details
• Board correspondence
• License verification records

C. Sensitive Licensing Information

When required for licensing, renewal, registration, credentialing, or application purposes, we may collect sensitive information, including:

• Criminal history disclosures
• Arrest, charge, or conviction information
• Court records or explanations
• Disciplinary history
• Prior board actions
• Investigations
• License denials, suspensions, revocations, or restrictions
• Malpractice history
• Impairment or substance-related disclosures
• Immigration or work eligibility information
• Other sensitive information required by a licensing board, government agency, or third-party entity

D. Documents and Uploaded Files

We may collect and store documents uploaded or provided by you, including:

• Identification documents
• Licenses
• Certifications
• CE certificates
• Transcripts
• Court records
• Board correspondence
• Employment records
• Verification documents
• Receipts
• Application forms
• Signed authorizations
• Other documents required for licensing-related services

E. Account, Portal, and Login Information

When voluntarily provided by you, we may collect login credentials, verification codes, portal access details, or account information for licensing boards, certification agencies, credentialing platforms, or other application-related systems.

This information is used only to assist with your requested licensing-related services.

F. Payment and Billing Information

We may collect billing information necessary to process payments, subscriptions, invoices, reimbursements, and card-on-file authorizations.

Payment information is processed through secure third-party payment processors. Convenient Licensing does not intentionally store full credit card numbers on its own systems.

G. Website, Portal, and Usage Data

We may collect information about how you interact with our website, forms, and client portal, including:

• IP address
• Browser type
• Device information
• Pages visited
• Portal activity
• Form submissions
• Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

• Provide licensing, renewal, registration, credentialing, and related administrative services
• Prepare, manage, and track applications
• Communicate with licensing boards, agencies, vendors, schools, employers, and other third-party entities
• Request or organize supporting documents
• Maintain client portal access and application tracking
• Send updates, reminders, invoices, payment requests, and service communications
• Process payments and subscriptions
• Maintain business records
• Comply with legal, regulatory, accounting, audit, and contractual obligations
• Improve our website, portal, forms, communications, and services
• Protect against fraud, unauthorized access, misuse, or security issues

We do not sell your personal information, licensing information, payment information, login credentials, or sensitive application-related information.

3. Communication and SMS Consent

We may use your phone number, email address, and portal contact information to send service-related communications, including:

• Document requests
• Application updates
• Board requests
• Payment reminders
• Invoices
• Portal notifications
• Renewal reminders
• Service updates
• Other licensing-related communications

Text message consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. You may opt out of non-essential text messages by replying STOP. Reply HELP for help. Opting out may limit our ability to send time-sensitive service updates.

4. How We Share Information

We may share information only as necessary to provide services, comply with legal obligations, operate our business, protect our rights, or complete licensing-related tasks.

A. Licensing Boards, Agencies, and Third-Party Entities

We may disclose client information to:

• State boards of nursing
• Medical boards
• Licensing boards
• Certification agencies
• DEA or controlled substance registration agencies
• Background check providers
• Fingerprinting vendors
• Schools and educational institutions
• Employers
• Credentialing organizations
• Professional organizations
• Testing agencies
• Government agencies
• Other entities necessary to complete or support licensing-related services

B. Service Providers and Technology Vendors

We may share information with trusted service providers that help us operate our business and provide services, including:

• Client portal platforms
• Form providers
• Payment processors
• Cloud storage providers
• Email platforms
• SMS platforms
• Automation tools
• Customer support tools
• Document management tools
• Website hosting providers
• Other technology vendors

The technology and service providers we may use include:

• Porkbun
• Airtable
• Softr
• Jotform
• Freshdesk
• Quo
• Durable
• OpenAI (ChatGPT)
• Grok Bot
• Anthropic (Claude)
• Keeper
• 1Password
• Gmail
• Vercel
• Stripe
• Squarespace
• Google Analytics
• Google Workspace
• Google Ads
• GitHub
• xAI
• Cursor
• Cloudflare
• Upstash

Cloudflare includes Turnstile and related edge or CDN services. Gmail is also used as a mailbox alongside Google Workspace. xAI provides Grok Bot. Naming a provider here is a disclosure of parties that may receive information as needed to operate our services. It does not describe a data-processing agreement, legal role, or public activation of every listed tool.

These providers may access information only as needed to perform services on our behalf.

C. Legal or Compliance Disclosures

We may disclose information when required or permitted by law, regulation, subpoena, court order, legal process, audit, investigation, or government request.

We may also disclose information to protect the rights, safety, property, or security of Convenient Licensing, our clients, or others.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal, professional, licensing, payment, and application-related information.

However, no method of electronic transmission, storage, or communication is 100% secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your own email accounts, licensing board accounts, portal accounts, usernames, passwords, and verification codes.

You should notify us promptly if you believe your information, account access, or login credentials may have been compromised.

6. Data Retention

We retain information for as long as necessary to:

• Provide services
• Maintain licensing and client records
• Support future renewals or ongoing services
• Comply with legal, regulatory, accounting, audit, and contractual obligations
• Resolve disputes
• Enforce agreements
• Protect our business and legal rights

We may retain client records after services end when necessary for business records, legal compliance, audit purposes, dispute resolution, licensing history, renewal tracking, or future service needs.

We may not be able to delete certain records if retention is required for legal, regulatory, accounting, security, or legitimate business purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Opt out of non-essential communications
• Request information about how your data is used or shared

To exercise these rights, contact us using the information below. We may need to verify your identity before responding.

Some requests may be limited if information is needed to provide services, comply with legal obligations, maintain business records, prevent fraud, resolve disputes, or satisfy regulatory requirements.

8. Cookies and Website Tracking

We may use cookies and similar technologies to improve website functionality, understand visitor interactions, improve user experience, and support website performance.

You can manage cookie preferences through your browser settings. Some website or portal features may not function properly if cookies are disabled.

9. Children’s Privacy

Our services are intended for adults age 18 and older and for licensed or licensing-eligible professionals.

We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Third-Party Links and Platforms

Our website, forms, portal, emails, or communications may contain links to third-party websites, platforms, payment processors, licensing boards, or external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. You should review the privacy policies and terms of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

The updated policy will be posted on our website with a revised “Last Updated” date. Your continued use of our services after the updated policy is posted means you accept the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Convenient Licensing LLC

Phone/Text: (640) 400-0056

Email: Support@ConvenientLicensing.com

Website: convenientlicensing.com

New Jersey, USA

Service and payment terms are available in our Terms of Service.

Verified Data-Flow Inventory

This inventory describes every browser, local-storage, checkout-service, and vendor boundary found in the repository. “Unverified” is intentional: a configured endpoint or reachable destination does not establish account ownership, a contract, or a legal role.

Google Analytics, Jotform contact and intake, and the online Stripe payment path are enabled in this build. Programmatic SMS and transactional email remain disabled.

Named providers are disclosed for Privacy publication. Google Analytics, Jotform contact and intake, Stripe Checkout, the first-party checkout APIs, and Cloudflare Turnstile are approved for the public website workflows recorded in the vendor inventory. Existing customer portals are disclosed for current clients. Programmatic SMS and transactional email remain disabled. This is not a DPA.

This build loads the governed analytics integration for page views and non-PII checkout funnel events. The guided checkout may POST quote or pay requests to the existing Vercel checkout APIs after Turnstile verification. Eligible selections may continue to Stripe Checkout. A browser return from Stripe is not a receipt. Preview and localhost origins cannot call that API under the current CORS allowlist unless PUBLIC_CHECKOUT_API_ORIGIN is set. The guided checkout uses session-only browser storage for licensing and service selections; it does not use cookies or persistent local storage.

Material Policy Register

The numbered sections above match the live combined legal page. “Approval-required” identifies an open internal decision. Naming an approver does not mean that person or function has signed off.